PRIVACY POLICY (Last Updated: 1st December 2025)
1. INTRODUCTION
1.1 Key-Trans ("we", "us", or "our") is committed to protecting the privacy of its users. This Privacy Policy ("Policy") sets out how we use and protect any information that you provide to us when you use our application/website ("Application/Website").
1.2 We may change this Policy from time to time by updating this page. You should check this page from time to time to ensure that you are aware of any changes.
2. INFORMATION WE COLLECT
2.1 We may collect the following information:
- Personal details: name, email, phone number, login name and password, address, government identification numbers, birth date, and photo
- Vehicle or insurance information (for drivers/partners)
- Location information: We may collect your location information as determined through data such as GPS, IP address, and WiFi
- Transaction information: related to your use of our services, including itinerary, date and time the service was provided, amount charged, distance travelled, promotion code, and other related transaction details
- Log information: When you interact with our services, we collect server logs, which may include information like device IP address, access dates and times, app features or pages viewed, app crashes and other system activity, type of browser, and the third-party site or service you were using before interacting with our services
- Feedback/ratings: provided by riders, partners, and any third party
- Other information: relevant to customer surveys and/or offers
3. USE OF YOUR INFORMATION
3.1 We use the information we collect to:
- Enable reliable and convenient transportation
- Enhance the safety and security of our users and services
- Provide customer support
- Conduct research and development to improve our products and services
- Enable communications to or between users
- Provide promotions or contests
- In connection with legal proceedings
4. SHARING YOUR INFORMATION
4.1 We do not sell or share your personal information to third parties for third-party direct marketing purposes.
4.2 We may share your personal information with third parties:
- With your permission
- As required by law
5. COOKIES AND THIRD-PARTY TECHNOLOGIES
5.1 We may use cookies and similar technologies for purposes such as:
- Authenticating users
- Remembering user preferences and settings
- Determining the popularity of content
- Delivering and measuring the effectiveness of advertising campaigns
- Analyzing site traffic and trends, and generally understanding the online behaviors and interests of people who interact with our services
5.2 We may also allow others to provide audience measurement and analytics services for us, to serve advertisements on our behalf across the Internet, and to track and report on the performance of those advertisements.
6. LINKS TO OTHER APPLICATION/WEBSITES
6.1 Our Application/Website may contain links to other Application/Websites of interest.
6.2 Once you have used these links, you should note that we do not have any control over that other Application/Website.
6.3 Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this Policy.
7. SECURITY AND PROTECTION OF YOUR INFORMATION
7.1 We will take reasonable steps to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
7.2 However, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee the absolute security of your personal information.
8. RETENTION OF YOUR INFORMATION
8.1 We will retain your personal information for as long as necessary to provide our services to you and to comply with our legal obligations.
8.2 You may request to delete your account and associated data by sending an email to [email protected].
8.3 Your account data will be retained until there are no open transactions in the account, after which the account and associated data will be deleted.
8.4 The transactional information will still be retained, but all your personal information will be masked.
9. DISCLOSURE OF YOUR INFORMATION
9.1 We may disclose your personal information:
- As required by law
- To protect our rights, property, or safety
- To protect the rights, property, or safety of others
10. DISCLAIMER
10.1 Every effort has been made to ensure that the information on this site is correct and up-to-date.
10.2 However, we do not provide any warranty as to the completeness or accuracy of the information and, subject to applicable laws, do not accept any liability for damages of any kind resulting from the access or use of this Application/Website and its contents.
10.3 All information on this site is protected by copyright and other intellectual property rights.
10.4 No images, text, or other content from this site may be distributed or reproduced
11. USER ACCOUNT DELETION
11.1 Request for Account Deletion
You may request to delete your account and associated data by sending an email to [email protected].
11.2 Retention of Account Data
Your account data will be retained until there are no open transactions in the account. Once all open transactions are resolved, your account and associated data will be deleted.
11.3 Retention of Transactional Information
Notwithstanding the deletion of your account and associated data, transactional information will still be retained by us.
11.4 Masking of Personal Information
Upon deletion of your account, all your personal information will be masked and will no longer be associated with your account.
11.5 Effect of Account Deletion
Account deletion will result in the termination of your access to our services and the deletion of your account data, except for transactional information, which will be retained in accordance with our legal obligations.
